How To Avoid Fraudulent Web Designers

I have bad news for business owners, marketers, and entrepreneurs. Not all web designers and developers are created equal. I regrettably spend a lot of time “rescuing” less-tech savvy clients from unscrupulous web companies: Self-proclaimed “developers” charging premium rates while using free site builders like Wix or Weebly, shady web hosts preventing you from canceling … [Read more…]

Why HostGator Lost A Fiercely Loyal Customer

I hope HostGator didn’t make any resolutions to retain customers in 2014. I’ve been a very loyal HostGator fan for years (even after the EIG acquisition that put so many people off), but they made two critical mistakes that made me decide to say goodbye, and unfortunately it isn’t an ending on good terms.   … [Read more…]

Here We Go Again: JPMorgan Joins The Hijacked Hashtag Club

  Is anyone getting deja vu?   Large corporations tend to venture into social media marketing in the same way that they would approach a press conference or investor relations meeting. Rather than use social media to listen, observe, and communicate, corporate entities self-indulgently preach, extol their virtues, and pat themselves on the back. To … [Read more…]

Bad Customer Service Cost This Store $38,000 and its Reputation

    It’s been said many times that the wrong employee can cost your business money. It’s also been said that a single influencer can make or break your business. This past week we’ve been gifted with an example of the best of both pieces of advice. One employee, by treating an influencer poorly, single-handedly … [Read more…]

Electronic Arts’ Open Contempt for its Customers

Pictured: A visual representation of the SimCity launch (blog.games.com) It’s been a week since the newest iteration of SimCity launched, and Electronic Arts has demonstrated such disregard for for the customers who keep it in business that there can no longer be any doubt of this publisher being worthy of the Worst Company in America award by Consumerist.If you … [Read more…]