Should Google Be Worried About Facebook’s Foray Into Mobile?

The rivalry between Facebook and Google has been heating up as Facebook recently launched M, a virtual assistant and Facebook’s answer to Apple’s Siri and Microsoft’s Cortana (you get one James Bond joke). Facebook pulled no punches with the announcement; VP of messaging products David Marcus stated that M can perform tasks that none of … [Read more…]

What It Felt Like To Get Rejected By Y Combinator

Y Combinator is one of the top startup accelerators in the world and has invested in hugely successful companies including Dropbox, Airbnb, Coinbase, Stripe, Reddit, Zenefits, Instacart and Weebly.  Its reputation is such that every well-informed startup wants in for its programs; Y Combinator’s fellowship program received 6,500 applicants this summer. It can be particularly stinging for passionate … [Read more…]

The Real Message of the Airbnb Rejection E-mails

Airbnb founder Brian Chesky recently published a brief but fascinating post on Medium from Airbnb’s early days. Michael Seibel introduced the team to seven prominent Silicon Valley investors during Airbnb’s attempt to raise. They were attempting to raise $150,000 in exchange for 10% of the company’s equity. Airbnb has since gone on to grow explosively, … [Read more…]

T’was the Night Before Net Neutrality

What happens when I’m on Twitter and Alex Wilhelm of TechCrunch notes an unsuccessful attempt to turn T’was the Night Before Christmas into a poem about net neutrality? A new Christmas classic is what happens. I took up the offer and this is the result. Enjoy!   Tw’as the night before Net Neutrality, the eve … [Read more…]

The Consequences of Deleting Social Media Comments, Part 2

In the first part of this two-parter I talked about the terrible consequences of deleting social media comments. It makes your customer unhappy, it makes you look bad, and it makes people reluctant to do business with you. The good news is that social media makes it easier than ever to connect with and make … [Read more…]

The Consequences of Deleting Social Media Comments, Part 1

“What’s the worst that can happen?” These are famous last words when it comes to something that should be absolutely taboo for social media marketing: Deleting negative comments. Deleting negative social media comments is a reflexive and almost instinctive reaction for most businesses. They see one angry customer, panic about the prospect of this looking … [Read more…]