I recently published a lengthy article on my increasing dissatisfaction with the behavior of online food delivery companies. I’ve been an increasingly regular critic of what I see as duplicitous, protectionist and downright shady methods of acquiring and retaining clients. Most recently we have DoorDash under fire for essentially stealing tips from delivery workers and … [Read more…]
(Disclaimer: This article discusses the legality of some of GrubHub’s practices. I am not an attorney or legal expert and this should not be taken as legal advice. You should speak to your own legal advisers if GrubHub is doing this to you.) As someone who manages his fair share of restaurant websites that offer … [Read more…]
It’s been rather tumultuous time for WordPress. The preeminent CMS system’s long-awaited 5.0 Gutenberg release, which shipped with a new drag and drop style editor, was met with a mixed reaction at best and notably shipped in an inexcusably buggy state. Gutenberg has largely been fixed as a result of several updates but the debates … [Read more…]
Tech journalist and pretty cool dude John Biggs recently published a fascinating tweetstorm on the lack of viability for startups and the American Midwest. You may hard disagree with his points but John Biggs has been covering startups for 20 years and his points are almost certainly backed up by his own prolific experience in … [Read more…]
There was a minor uproar on social media a few days ago. Engadget Editor Nicole Lee received what can best be described as an…unusual E-mail from a T-shirt company trying to drum up attention for its Kickstarter and business. If you can’t click on that link, 3 FIT Theory sent Nicole an E-mail with the … [Read more…]
If you’ve been hanging around the Internet for a while you’ve likely noticed that a lot of companies – and I mean a lot – really want your E-mail address lately. E-mail marketing is, of course, nothing new. The first known mass E-mail was generally agreed to have been sent by Gary Thurek in 1978 of … [Read more…]
Third year I’ve done these articles and I must confess that I’ve been really looking forward to writing it this year. I had all around pleasant experiences, if nothing particularly mind-blowing. Good customer service wound up being enjoyable, but it’s not until the bad customer service that things get really juicy. It’s s not objectively the worst customer … [Read more…]